Age, Biography and Wiki

Jan Carlzon (Jan Gösta Karlsson) was born on 25 June, 1941 in Nyköping, Sweden, is a Jan Gösta Carlzon, né Karlsson is Swedish businessman Swedish businessman. Discover Jan Carlzon's Biography, Age, Height, Physical Stats, Dating/Affairs, Family and career updates. Learn How rich is he in this year and how he spends money? Also learn how he earned most of networth at the age of 82 years old?

Popular As Jan Gösta Karlsson
Occupation Businessman
Age 82 years old
Zodiac Sign Cancer
Born 25 June 1941
Birthday 25 June
Birthplace Nyköping, Sweden
Nationality Sweden

We recommend you to check the complete list of Famous People born on 25 June. He is a member of famous Businessman with the age 82 years old group.

Jan Carlzon Height, Weight & Measurements

At 82 years old, Jan Carlzon height not available right now. We will update Jan Carlzon's Height, weight, Body Measurements, Eye Color, Hair Color, Shoe & Dress size soon as possible.

Physical Status
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Dating & Relationship status

He is currently single. He is not dating anyone. We don't have much information about He's past relationship and any previous engaged. According to our Database, He has no children.

Family
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Jan Carlzon Net Worth

His net worth has been growing significantly in 2023-2024. So, how much is Jan Carlzon worth at the age of 82 years old? Jan Carlzon’s income source is mostly from being a successful Businessman. He is from Sweden. We have estimated Jan Carlzon's net worth, money, salary, income, and assets.

Net Worth in 2024 $1 Million - $5 Million
Salary in 2024 Under Review
Net Worth in 2023 Pending
Salary in 2023 Under Review
House Not Available
Cars Not Available
Source of Income Businessman

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Timeline

1941

Jan Gösta Carlzon, né Karlsson (born 25 June 1941) is a Swedish businessman.

Carlzon was born on 25 June 1941 in Nyköping, Sweden, the son of Gösta Carlzon and his wife Essie (née Jörgensen).

1959

He is now married to Susanne Bourghardt Carlzon (born 1959).

He has three children in his first marriage and two children in his second marriage.

1966

In 1966, he married Agneta Wärn (born 1942), a flight attendant, the daughter of merchant Evert Wärn and Evy (née Axelsson).

1967

He graduated with an MBA from the Stockholm School of Economics in 1967.

Carlzon started his career in the international hospitality industry at Vingresor AB.

1969

Carlzon was Product Manager at Vingresor AB from 1969 to 1971, Director of Marketing at Vingresor/Club 33 AB from 1971 to 1973, and finally CEO from 1974 to 1978.

1978

In 1978 he joined Linjeflyg, as its CEO.

1980

Carlzon joined the Scandinavian Airlines System in 1980 and served as its CEO from 1981.

At the time Jan Carlzon took over the helm of SAS, the company was facing large financial difficulties and losing $17 million per annum and had an international reputation for always being late.

In the latter years of Carlzon's tenure at SAS he was coming under increased pressure from shareholders as competitors had caught up with the lead established by SAS in the business market in the early 1980s.

1981

He is most noted for being chief executive officer of SAS Group from 1981 to 1994.

A 1981 survey showed that SAS was ranked no. 14 of 17 airlines in Europe when it came to punctuality.

Furthermore, the company had a reputation for being a very centralized organization, where decisions were hard to come by to the detriment of customers, shareholders, and staff.

He revolutionized the airline industry through an unrelenting focus on customer service quality.

One of the first things Jan Carlzon did at SAS was to introduce the world's first separate cabin for Business Class while at the same time doing away with First Class on its European routes.

Within one year of taking over, SAS had become the most punctual airline in Europe and had started an ongoing training program called Putting People First developed by Claus Møller of Time Manager International ('TMI').

The program was focused on delegating responsibility away from management and allowing customer-facing staff to make decisions to resolve any issues on the spot.

Jan Carlzon said at the time: "Problems are solved on the spot, as soon as they arise. No front-line employee has to wait for a supervisor's permission.".

1982

These changes soon impacted the bottom-line as well and the company made a profit of $54 million in 1982.

Several case studies about the turn-around are available and it has been referenced widely in management literature

This decentralisation of the organization led to both a large boost in company morale and the formalization of the training methodology of the program in a joint venture in 1982 with TMI called Scandinavian Service School.

Scandinavian Service School since went on to establish offices in all three of the Scandinavian countries as well as Finland and the training program was exported to other airlines including British Airways and Japan Airlines.

1983

The changes at SAS led to Air Transport World naming SAS the Airline of the Year for 1983 in early 1984.

Carlzon also oversaw a complete corporate identity re-design, a process which was marred when a journalist gained unlawful access to a hangar with a plane painted in a proposed livery was photographed and widely published in Scandinavian newspapers.

Unfortunately, either the brief to the agency, Landor Associates, was not good enough or they had misunderstood it and painted the plane with 5 crowns to symbolize the 5 Nordic countries.

This caused a huge public furore as SAS only contains the airlines of the three monarchies Denmark, Norway, and Sweden.

Incidentally, the other two Nordic countries, Finland and Iceland, are both republics and would therefore not be represented by crowns.

The task of re-developing the corporate identity was later given to another firm.

1985

The flat organizational structure, delegation processes, and empowerment of employees adopted at SAS also led to Carlzon writing a book, Riv pyramiderna! (Swe., which translates into Tear Down the Pyramids), published by Bonnier in Stockholm in 1985 and translated into English in 1987 by Harper Perennial under the title Moments of Truth.

1987

At the same time increasing oil prices and a less than profitable first class operation led to SAS scrapping First Class on its intercontinental routes and retiring its Boeing 747s from service, a task completed in 1987.

SAS has never since flown aircraft with as large a capacity as it does not believe the flights would be profitable.

1993

Carlzon left SAS in November 1993 and founded the investment company Ledstiernan in 1994 where he was chairman.

Carlzon was also one of the founders of the Internet retail company CDON AB.

1998

The American Management Association, in their 75th anniversary issue of their magazine in 1998 called this one of the most important developments in management of the 20th century.

1999

In 1999 he (who is an avid tennis player in his spare time) became chair of the Swedish Tennis Association and a board member in the International Tennis Federation.

2003

He served as chair of the British Swedish Chamber of Commerce between 2003 and 2006 and, until June 2010, he chaired the entrepreneurs' organization Företagarna.

He was also one of the founders of European telecoms company NETnet International S.A. and is part owner and chair of Karl Stockman AB, a Swedish investment company.